At Domani, we want you to be satisfied with your purchase. If you experience any issue with your order, please contact us and we will do our best to assist you.

Returns

Returns may be accepted within 3 days of delivery, provided that the product is:

• Unused
• Unopened
• In its original packaging
• In the same condition in which it was received

For hygiene and product-quality reasons, opened or used fragrance products cannot normally be returned unless the item is faulty or damaged.

Please note: once an order has been dispatched from our side, it cannot be returned simply because the customer has changed their mind.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may ask you to provide photographs or other details so that we can review the issue and arrange an appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the refund.

Approved refunds will normally be issued through the original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellation

Order cancellation is only possible before the order has been dispatched from our side.

Once the order has been dispatched, cancellation will no longer be possible.

If a prepaid order is cancelled before dispatch, the refund will be issued after deducting any applicable card processing or payment service charges. The remaining amount will be refunded to the original payment method.

Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied, return shipping costs are normally the responsibility of the customer.

Original delivery charges and payment processing charges may be non-refundable.

Non-Returnable Items

We may be unable to accept returns for:

• Opened or used fragrance products
• Products without their original packaging
• Items damaged after delivery
• Orders already dispatched where the customer simply changes their mind
• Clearance or final-sale items, where clearly stated

Contact Us

For return, refund, or cancellation enquiries, please contact Domani through the contact details provided on our website.

Please include your order number and details of your request so we can assist you efficiently.