Last updated: August 2026

Domani respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information processed through our payment providers
• IP address
• Browser and device information
• Website activity and interaction data
• Information you provide through contact forms, enquiries, reviews, or customer support

We only collect information that is reasonably necessary to provide our services and operate our website.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Arrange delivery and provide order updates
• Communicate with you about purchases or enquiries
• Provide customer support
• Manage returns, refunds, or other order-related requests
• Improve our website, products, and customer experience
• Prevent fraud, abuse, or security issues
• Comply with legal and regulatory requirements
• Send marketing communications where you have provided consent or where otherwise permitted by law

3. Payments

Payments made through our website may be processed by third-party payment providers.

Domani does not normally store your complete payment card details. Payment information is handled by the relevant payment provider according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly
• Remember preferences
• Maintain your shopping cart
• Understand how visitors use the website
• Measure website performance
• Support analytics and marketing features

Where required, you may be asked to provide consent before certain non-essential cookies are used.

You can also control cookies through your browser settings.

5. WooCommerce and Online Orders

Our website may use WooCommerce to manage products, shopping carts, checkout, orders, and customer accounts.

Information submitted during checkout may be stored within our website systems for order fulfilment, customer service, accounting, security, and legal purposes.

6. Third-Party Services

We may use third-party services to operate our website and business, including services for:

• Payments
• Shipping and delivery
• Website hosting
• Analytics
• Email communication
• Marketing
• Social media
• Website security

These providers may process personal information only where necessary to provide their services.

Their handling of personal information may also be governed by their own privacy policies.

7. Instagram and Social Media

Our website may display or link to content from social media platforms such as Instagram.

When you interact with embedded social media content or follow external links, the relevant social media platform may collect information according to its own privacy policy.

Domani is not responsible for the privacy practices of third-party social media platforms.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, offers, launches, or other updates.

You can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may be retained for longer where required for accounting, taxation, legal, fraud prevention, dispute resolution, or regulatory purposes.

11. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information

Some rights may be subject to legal exceptions or verification requirements.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information without appropriate parental or guardian consent.

13. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Domani through the contact details provided on our website.

Domani
Customer Support
Please refer to our Contact page for current contact details.